The Terms of Use, Privacy & Cookie Policy and Trading Terms (if applicable) set out the

basis on which you use the Site.

Terms of Use

1. Introduction

1.1 This website (“our Site”) promotes the business referred to on it. In these

conditions, the business will be referred to as ‘we’ and/or ’our’.

1.2 Use of our Site is on the following terms (the “Terms of Use”). If you do not agree

to these Terms of Use, please stop using our Site immediately. By accessing

and using our Site you are indicating your acceptance to be bound by these

Terms of Use. They are a legal agreement between you and us and can only be

amended with our consent. They should be read in conjunction with any details

provided on our Site about how our Site operates and the services which are

available, including our Privacy & Cookie Policy and Trading Terms (if


1.3 We reserve the right to change these Terms of Use from time to time without

prior notice by changing them on our Site.

2. Accessing our Site

2.1 We cannot guarantee that our Site will operate continuously or without

interruptions or be error-free. You must not attempt to interfere with the proper

working of our Site and, in particular, you must not attempt to circumvent

security, tamper with, hack into, or otherwise disrupt our Site or any computer

system, server, router or any other internet-connected device.

2.2 You are responsible for ensuring that your computer system meets all relevant

technical specifications necessary to use our Site and is compatible with our

Site. You also understand that we cannot and do not guarantee or warrant that

any content on our Site will be free from infection, viruses and/ or other code

that has contaminating or destructive properties. You are responsible for

implementing sufficient procedures and virus checks (including anti-virus and

other security checks) to satisfy your particular requirements for the safety and

reliability of data input and output.

2.3 From time to time, we may restrict access to certain features or parts of our Site,

or our entire Site, to users who have registered with us. If you choose, or you

are provided with, a user identification code, password or any other piece of

information as part of our security procedures, you must treat such information

as confidential, and you must not disclose it to any third party. We have the right

to disable any user identification code or password, whether chosen by you or

allocated by us, at any time, if in our opinion you have failed to comply with any

of the provisions of these Terms of Use.

2.4 We reserve the right, in our discretion, to withdraw, suspend or modify our Site or

certain features or parts of our Site with or without notice to you, where we have

reason to do so. There may also be times when our Site or certain features or

parts of our Site become unavailable, whether on a scheduled or unscheduled 29/04/2018, 23>04

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basis. You agree that we will not be liable to you or to any third party for any

withdrawal, modification, unavailability, suspension or discontinuance of our Site

or any service available on or through our Site.

3. Using our Site

3.1 You must use our Site and the information available from our Site responsibly. No

such information may be used for or in connection with any unlawful, immoral or

anti-social purpose, or in a manner which is or may be damaging to our name or


3.2 You cannot use our Site:

a. for any unlawful purpose;

b. to send spam;

c. to harm, threaten, abuse or harass another person, or in a way that

invades someone’s privacy or is (in our reasonable opinion) offensive or

is unacceptable or damaging to us, our customers or suppliers;

d. to create, check, confirm, update or amend your own or someone else’s

databases, records, directories, customer lists, mailing or prospecting


e. to tamper with, update or change any part of our Site;

f. in a way that affects how it is run;

g. in a way that imposes an unreasonable or disproportionably large

burden on us or our suppliers’ communications and technical systems

as determined by us; or

h. using any automated means to monitor or copy our Site or its content, or

to interfere with or attempt to interfere with how our Site works.

4. Intellectual property rights

4.1 All content on our Site including but not limited to text, software, photographs and

graphics is protected by copyright. We, or our licensors, own copyright and/or

database rights in the selection, coordination, arrangement and enhancement of

such content, as well as in the original content. Except as expressly set out in

these Terms of Use, nothing in these Terms of Use shall give you any rights in

respect of any intellectual property owned by us or our licensors. You shall not

assert or attempt to obtain any such rights and you shall not use, copy,

reproduce, modify, publish, transmit, participate in the transfer or sale of, create

derivative works from, or in any way exploit, our name, trade marks, logos or

other proprietary marks, or any of the content of our Site, in whole or in part,

except as provided in these Terms of Use.

5. If you provide content for our Site

5.1 If you provide any material to our Site (for example, by providing ratings and

reviews, comments, articles or uploading any other content in any format

(including video) (each “User Content”) you agree to grant us permission,

irrevocably and free of charge, to use the User Content (including adapting it for

operational or editorial reasons) in any media worldwide, for our own marketing,

research and promotional activities and our internal business purposes which

may include providing the User Content to selected third party partners, service

providers, social media and networking sites.

5.2 You own your User Content at all times, and you continue to have the right to use

it in any way you choose. 29/04/2018, 23>04

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5.3 By providing any User Content to our Site you confirm that such User Content:

a. is your own original work or you are authorised to provide it to our Site

and that you have the right to give us permission to use it for the

purposes set out in these Terms of Use;

b. will not contain or promote anything illegal, harmful, misleading, abusive,

defamatory (that is, it does not damage someone’s good reputation) or

anything else that might cause widespread offence or bring us or our

business partners into disrepute;

c. does not take away or affect any other person’s privacy rights, contract

rights or any other rights;

d. does not contain any virus or other code that may damage, interfere with

or otherwise adversely affect the operation of our Site;

e. will, if used to promote your own business or services, clearly and openly

state your association with the particular business expressly; and

f. will not contain any form of mass-mailing or spam.

5.4 If you do not want to grant us the permissions set out above, please do not

provide any material to our Site.

5.5 We have no obligation to publish your User Content on our Site and we retain the

right to remove any User Content at any time and for any reason.

5.6 We do not edit, pre-vet or review any User Content displayed on our Site. If you

believe that any User Content does not comply with the requirements set out in

this paragraph, please notify us immediately. We will then review the User

Content and, where we deem it appropriate, remove it within a reasonable time.

6. Our liability

6.1 Although we hope our Site will be of interest to users, we accept no liability and

offer no warranties or conditions in relation to our Site or its content, to the fullest

extent such liability can be excluded by law.

6.2 There is no limit to what we and the people who provide our services will be

liable for if someone dies or is injured because of our negligence or because we

have committed fraud.

6.3 Under no circumstances will we, the owner or operator of our Site, or any

other organisation involved in creating, producing, maintaining or distributing our

Site be liable, whether in contract, tort (including negligence), breach of a

statutory duty, even if foreseeable, for any loss of:

a. profits, sales, business, or revenue;

b. business interruption;

c. anticipated savings;

d. business opportunity, goodwill or reputation;

e. use of, or corruption to information; or

f. information.

6.4 If we do not keep to these conditions, then we will only be liable for losses you

have suffered as a direct result. We are not liable to you for any other losses

whether such losses are because we have not kept to our obligations or

contract, because of something we have done or not done in negligence, due to

defamatory statements or liability for a product or otherwise as a result of: 29/04/2018, 23>04

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a. use of, or inability to use, our Site;

b. use of or reliance on any content displayed on our Site; any mistake,

fault, failure to do something, missing information, or virus on our Site or

if it does not work properly because of incidents outside of our control

such as (but not limited to) interruptions to communication and networks

and circumstances beyond our control;

c. theft, destruction of information or someone getting access to our

records, programs or services without our permission; or

d. goods, products, services or information received through or advertised

on any website which we link to from our Site.

7. General

7.1 Where our Site contains links to other websites and resources provided by third

parties, these links are provided for your information only. We have no control

over the contents of those websites or resources.

7.2 Any formal legal notices should be sent to us using the details set out on our


7.3 Failure by us to enforce a right does not result in waiver of such right. You may

not assign or transfer your rights under these Terms of Use.

7.4 If any part of these Terms of Use is found to be unenforceable as a matter of law,

all other parts of these Terms of Use shall be unaffected and shall remain in


8. Governing Law and Jurisdiction

8.1 These conditions make up the whole agreement between you and us in how you

use our Site. If a court decides that a condition is not valid, the rest of the

conditions will still apply.

8.2. The laws of England and Wales apply to your use of our Site and these

conditions. We control our Site from within the United Kingdom. However, you

can get access to our Site from other places around the world. Although, these

places may have different laws from the laws of England and Wales, by using

our Site you agree that the laws of England and Wales will apply to everything

relating to you using our Site and you agree to keep to these laws. We have the

right to take you to court in the country you live in.

9. How to contact us

9.1 If you experience problems with our Site or would like to comment on it, please

feel free to contact us by using the details set out on our Site.

Privacy & Cookie Policy

1. Introduction

1.1 We are committed to protecting and respecting your privacy. 29/04/2018, 23>04

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1.2 This Privacy & Cookie Policy (together with our Terms of Use and Trading Terms

(if applicable)) sets out the basis on which any personal data we collect from

you, or that you provide to us, will be processed by us. Please read the following

carefully to understand our views and practices regarding your personal data

and how we will treat it.

1.3 For the purpose of European Union Data Protection legislation, we (as defined

and detailed in our Site) are the data controller.

2. Information we may collect from you

2.1 We may collect and process the following data about you:

2.1.1 details of transactions you carry out through our Site and the fulfilment

of your orders;

2.1.2 information that you provide by filling in forms on our Site, including but

not limited to, information provided at the time of registering to use our

Site, subscribing to any service, posting material or requesting further

services. We may also ask you for information when you enter a

competition or promotion sponsored by us;

2.1.3 information from surveys that we use for research purposes, if you

choose to respond to them;

2.1.4 communications you send to us, for example to report a problem with or

submit a comment regarding our Site; and

2.1.5 details of your visits to our Site, including, but not limited to, traffic data,

location data, weblogs and other communication data, whether this is

required for our own billing purposes or otherwise and the resources

that you access.

3. IP addresses and cookies

3.1 We may collect information about your computer, including, where available your

IP address, operating system and browser type, for system administration. This

is statistical data about our users’ browsing actions and patterns, and does not

identify any individual.

3.2 For the same reason, we may obtain information about your general internet

usage by using a cookie file which is stored on the hard drive of your computer.

Cookies contain information that is transferred to your computer’s hard drive.

They help us to improve our Site and to deliver a better and more personalised

service. They enable us to:

3.2.1 estimate our audience size and usage pattern;

3.2.2 store information about your preferences, and so allow us to customise

our Site according to your individual interests;

3.2.3 speed up your searches; and

3.2.4 recognise you when you return to our Site. 29/04/2018, 23>04

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3.3 You may refuse to accept cookies by activating the setting on your browser

which allows you to refuse the setting of cookies. However, if you select this

setting, you may be unable to access certain parts of our Site. Unless you have

adjusted your browser setting so that it will refuse cookies, our system will issue

cookies when you use our Site. The “Help” menu of the toolbar on most

browsers will tell you how to prevent your browser from accepting new cookies,

how to have the browser notify you when you receive a new cookie, or how to

disable cookies altogether. For more information about cookies and how to stop

cookies being installed or how to delete existing cookies from your hard drive

visit the following website:

4. What cookies are used on our Site

4.1 The cookies we and our business partners use on our Site are broadly grouped

into the following categories:

Essential – Some of the cookies on our Site are essential for us to be able to

provide you with a service you have requested. An example of this could be a

cookie used to enable you to log into your account on our Site or which allows

communication between your browser and our Site. Our cookie preference

cookie described in the section “How can I reject or opt out of receiving

cookies?” is also an essential cookie. You may not be able to use our Site

without these cookies.

Analytics – We use analytics cookies to helps us understand how users

engage with our Site. An example is counting the number of different people

coming to our Site or using a particular feature, rather than the total number of

times the site or feature is used. Without this cookie, if you visited our Site once

each week for three weeks we would count you as three separate users. We

would find it difficult to analyse how well our Site was performing and improve it

without these cookies.

User Cookies – We use cookies to improve your experience by remembering

your preferences so we know how you like to use our Site. Examples of this

would be remembering you so that you are served with the same content or to

remember you when you come back to our Site.

Social Sharing – We use third party cookies to allow you to share content

directly on the social networking/sharing sites like Facebook, Twitter or Google+.

Examples would be if you wanted to “like” or “tweet” about us or our products or

services. Please see our “Third Party Cookies” section below for more details.

Interest-Based Advertising – You will have noticed that when you visit

websites you will be shown adverts for products and services you may wish to

buy. The money made by website owners for showing third party adverts on

their websites often pays for the cost of running the website and therefore

usually allows you to use the website without having to pay a registration or

usage fee. To try and ensure that the adverts you see are relevant to you third

party cookies may be used to collect information about the types of things that

interest you, for example websites you visit and the geography that you are

based in. Having these cookies does not increase the number of adverts you

will be shown, but simply makes the adverts you see more relevant. Please see

our “Third Party Cookies” section below for more details. 29/04/2018, 23>04

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5. Third party cookies

5.1 Some of the cookies described in the “What Cookies are used on our Site”

section above are stored on your machine by third parties when you use our

Site. Third parties may also read cookies on your browser to collect information

or to serve content or advertisements to you. We have no control over these

cookies or how the third parties use them. They are used to allow that third party

to provide a service to us, for example analytics. For more information on these

cookies and how to disable them, please see:

5.1.1 Internet Advertising Bureau website at where you will be able to opt-out of

receiving Interest-Based Advertising cookies from some of the third

parties listed below; and/or

5.1.2 If you want to know more about how cookies work and how to manage

or delete them, visit the World Wide Web Consortium’s website:

6. Where we store your personal data

6.1 When we use your information as described in this Privacy & Cookie Policy, this

may occasionally involve sending your information around the world (and in

particular where you are located within the European Economic Area (EEA), this

includes sending it outside the EEA). By providing us with your personal

information, you agree that we may transfer, store and process your information

in this manner.

6.2 Unfortunately, the transmission of information via the internet is not completely

secure. Although we employ security measures designed to protect your

personal data, we cannot guarantee the security of your data transmitted to our

Site; any transmission is at your own risk. Once we have received your

information, we will use strict procedures and security features to try to prevent

unauthorised access.

7. How we process and store your information

7.1 The data that we collect from you is processed by staff who work either for us or

for one of our service providers. Such staff may be engaged in, among other

things, the fulfilment of your order, the processing of your payment details and

the provision of support services.

7.2 Your data may be transferred to, and stored at, a destination outside the

European Economic Area (EEA). It may also be processed by staff operating

outside the EEA. By submitting your personal data, you agree to this transfer,

storing and/or processing. We will take all steps reasonably necessary to ensure

that your data is treated securely and in accordance with this Privacy & Cookie


7.3 All information you provide to us is stored on our secure servers. Any payment

transactions will be encrypted. Where we have given you (or where you have

chosen) a password which enables you to access certain features or parts of

our Site, you are responsible for keeping this password confidential. We ask you

not to share a password with anyone.

7.4 Unfortunately, the transmission of information via the internet is not completely

secure. Although we will do our best to protect your personal data, we cannot 29/04/2018, 23>04

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guarantee the security of your data transmitted to our Site; any transmission is

at your own risk. Once we have received your information, we will use strict

procedures and security features to try to prevent unauthorised access.

Remember to close your browser when you have finished your user session.

This will help to ensure that others do not access your personal information if

you share your computer or use a computer in a public places such as a library

or internet café.

8. Uses made of the information

8.1 We use information held about you in the following ways:

8.1.1 to carry out our obligations arising from any contracts entered into

between you and us, for example to fulfil your orders;

8.1.2 to provide you with information, products or services that you request

from us or which we feel may interest you, where you have indicated

that you wish to be contacted for such purposes by post, email, SMS,

telephone or other means of electronic communication;

8.1.3 to ensure that content from our Site is presented in the most effective

manner for you and for your computer;

8.1.4 to allow you to participate in interactive features of our service, when

you choose to do so; and

8.1.5 to notify you about changes to our service.

8.2 We may also use your data, or permit selected third parties to use your data, to

provide you with information about third party goods and services which may

be of interest to you and we or they may contact you about these, where you

have indicated that you wish to be contacted for such purposes by post, email,

SMS, telephone or other means of electronic communication.

8.3 If you do not want us to use your data for direct marketing purposes, or to pass

your details on to third parties for marketing purposes, please check or uncheck

(as directed) the relevant box situated on the form on which we collect

your data.

9. Disclosure of your information

9.1 We may disclose your personal information to any affiliated company within our


9.2 We may disclose your personal information to third parties:

9.2.1 in the event that we sell or buy any business, assets or shares, in which

case we may

disclose your personal data to the prospective seller or buyer of such

business, assets;

9.2.2 if we or substantially all of our assets are acquired by a third party, in

which case personal data held by us about our customers will be one of

the transferred assets; or 29/04/2018, 23>04

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9.2.3 if we are under a duty to disclose or share your personal data in order to

comply with any legal obligation, or in order to enforce or apply our

terms and conditions; or to protect our rights, property, or safety, or

those of our customers or others. This includes exchanging information

with other companies and organisations for the purposes of fraud

protection and credit risk reduction.

10. Your rights

10.1 You have the right to ask us not to process your personal data for marketing

purposes. We will usually inform you (before collecting your data) if we intend to

use your data for such purposes. You can exercise your right to prevent such

processing by checking or un-checking (as directed) certain boxes on the forms

we use to collect your data or by following the unsubscribe link on any

marketing emails we send you. You can also exercise the right at any time by

contacting us using the details set out on our Site.

11. Access to your information

11.1 The Data Protection Act 1998 gives you the right to access information held

about you. Your right of access can be exercised in accordance with that Act.

Any access request may be subject to a fee not exceeding £10 to meet our

costs in providing you with details of the information we hold about you.

12. Changes to this Privacy & Cookie Policy

12.1 We may update this Privacy & Cookie Policy from time to time so you may want

to check it each time you give us personal information or look at or change your

personal details on our Site.

13. How to contact us

13.1 If you have any questions, comments or requests regarding this Privacy &

Cookie Policy, please feel free to contact us by using the details set out on our


Trading Terms

(applicable only if the Site can be used to purchase goods or services)

1. Introduction

1.1 The terms contained in this document (Trading Terms) apply to all transactions

for the purchase of products and services (each a “Service” or, two or more, the

“Services”) from the Site. By ordering any Services from our Site you are

indicating your acceptance to be bound by these Trading Terms. They form a

legal agreement between you and us and can only be amended with our

consent. You can print a copy of these Trading Terms by selecting the print

option from the “File” menu of your browser.

1.2 In the event that the Site contains separate terms of trading linked to via the Site

homepage, in the case of conflict between those terms of trading and these

Trading Terms the terms of trading shall prevail over these Trading Terms. 29/04/2018, 23>04

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1.3 We reserve the right to change these Trading Terms from time to time without

prior notice to you, provided that any such change will not affect any purchases

you have made before the change is implemented.

2. Ordering

2.1 You may place an order to purchase a Service advertised for sale on our Site by

following the onscreen prompts after clicking on the item you are interested in.

You will have an opportunity to check and correct any input errors in your order

up until the point at which you submit your order by clicking the “Place Order”

button on the checkout page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to

accept your order for any reason and will not be liable to you or to anyone else

in those circumstances.

2.3 After submitting an order to us, you will be sent an order acknowledgement email

with your order reference and details of the products you have ordered.

Acceptance of your order and the formation of the contract between us will take

place when we send you an email confirming that the products you have

ordered are being dispatched to you, unless we have notified you that we do not

accept your order or you have already cancelled it in accordance with the

provisions below (see Cancellations and Returns).

2.4 If your order includes Service(s) which are not available from stock, we will

contact you by email or by telephone to ask you how you wish to proceed. You

will have the option to wait until the Service(s) are available from stock, or

cancel your order.

3. Prices and payment

3.1 The prices of Services advertised for sale on our Site are as set out on our Site.

All prices are in pounds (£) sterling, exclusive of VAT, and shipping charges.

Shipping charges will be added to the total amount due once you have selected

a shipping service from the available option as set out in Shipping Information.

3.2 Prices may change at any time prior to (but not after) acceptance of your order.

3.3 We cannot accept your order until you have paid for it in full.

3.4 In the unlikely event that the price of an item has been incorrectly advertised on

our Site, we will contact you by email or telephone to ask whether you wish to

proceed with the order at the correct price. If you are not happy to proceed, or

we are unable to obtain your instructions, we will cancel the order. Unless we

have already confirmed dispatch of your order, we will not be obliged to supply

Services at the incorrect price.

4. Delivery/ Shipping

4.1 Subject to availability, we will use all reasonable endeavours to deliver the

Services you have ordered as soon as possible after your order is accepted by


4.2 We will deliver directly to the address specified in your order.

4.3 The precise timing of a delivery cannot be specified. Certain deliveries may

require a signature to confirm receipt. 29/04/2018, 23>04

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4.4 Once delivered, the Services ordered will become your property and your

responsibility and, except in relation to Services that are damaged or faulty

when delivered or have been incorrectly delivered, we will not accept any

liability for their loss, damage or destruction after they have been delivered.

5. Cancellations and returns

5.1 Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel

your order (or any part of it) without giving any reason within fourteen (14) days.

The cancellation period will expire fourteen (14) days from the day on which you

acquire, or a third party other than the carrier and indicated by you acquires,

physical possession of the goods. To exercise the right to cancel, you must

notify us, giving us your full name, address and order reference (if any) or,

alternatively, by returning the Services, in accordance with the provisions below

(see Clause 5.4).

5.2 To meet the cancellation deadline, it is sufficient for you to send your

communication concerning your exercise of the right to cancel before the

cancellation period has expired.

5.3 If you cancel this contract, we will reimburse to you all payments received from

you, including the cost of delivery/ shipping (except for the supplementary costs

arising if you chose a type of delivery/ shipping other than the least expensive

type of standard delivery/ shipping offered by us). We will make the

reimbursement using the same means of payment as you used for the initial

transaction, unless you have expressly agreed otherwise; in any event, you will

not incur any fees as a result of the reimbursement. We may withhold the

reimbursement until we have received the goods back or you have supplied

evidence of having sent back the goods, whichever is the earliest. Alternatively,

you may ask us to substitute a Service, rather than provide you with a refund,

but we can only do that if the Service you wish to substitute is of equivalent

value to the order you are cancelling.

5.4 You may not cancel your order if:

i. you have taken any audio and/or visual recordings or computer

software out of the sealed packaging in which they were

delivered to you;

ii. the Services consist of perishable items, or have been sealed for

health protection or hygiene purposes, once these have been

unsealed after you receive them;

iii. the Services have been customised or made to your own


iv. any Services you have started to download or stream; or

v. any Services which become mixed inseparably with other items after

their delivery,

unless such Services were damaged or faulty when delivered to you or have

been incorrectly delivered.

5.5 All such Services should be returned within fourteen (14) days of you cancelling

your order and, in any event, no later than twenty-eight (28) days after the

Service(s) have been delivered to you, in accordance with the following process:

a. pack the returns parcel securely, ensuring you include the returns

note that will have been included in the package in which your

order was delivered, and attach the returns address label that 29/04/2018, 23>04

Page 11 of 14

will also have been included; and

b. return the parcel to us, we suggest, either by courier or by recorded

delivery mail or other form of certified mail. We advise that you

take out enough postal insurance to cover the value of the


5.6 Our policy on cancellations and returns does not affect your statutory legal rights.

6. Faulty Services

6.1 If any Service you purchase is damaged or faulty when delivered to you we may

offer a repair, exchange or refund as appropriate, in accordance with your legal

rights. If you believe a Service is faulty, you should notify us to arrange for the

return of the Service(s).

6.2 Our policy on faulty Services does not affect your statutory legal rights.

7. Service Information

7.1 We have taken reasonable steps to display as accurately as possible the colours

and other detailing of our Services in the images that appear on our Site.

However, as the actual colours and detailing you see onscreen will depend on

your monitor, we cannot guarantee that your monitor’s display of any colour or

other detailing will exactly reflect the colour or detailing of the Service(s) upon


7.2 From time to time, our stores may run special or local promotions which may not

be available online, or we may offer special promotions online that are not

available in our stores. Please note that, unless expressly stated on our Site,

purchases made online do not qualify for points under any loyalty card scheme

or discounts under any discount card scheme which we may operate in our


7.3 Any information on our Site regarding sizing of Services is included as a guide

only. If you are in any doubt as to the size of any Service you require, we

recommend that you contact us prior to placing an order.

8. Orders for delivery outside the United Kingdom

8.1 If you choose to access our Site from outside the United Kingdom, you are

responsible for complying with local laws, if and to the extent that they are

applicable. We do not represent or warrant that any Service(s) on our Site is

appropriate for use or available in locations outside of the United Kingdom, or

that it complies with any legal or regulatory requirements of such other locations.

8.2 Please contact us before ordering Services for delivery outside the United

Kingdom. We may refuse to accept your order should you not contact us before

ordering. Subject to us agreeing to and being able to deliver the Services

outside the United Kingdom, as they may be subject to import duties and taxes.

You will be responsible for these. We have no control over such charges and

cannot advise you as to what they may be, although your local customs office

may be able to assist. For deliveries outside the United Kingdom, you will be

regarded as the importer and it is your responsibility to comply with all laws and

regulations of the country in which the Services are to be delivered. Crossborder

deliveries may be subject to opening and inspection by customs


9. Security

9.1 We understand that you may have concerns about security on the internet. Our

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9.2 When you proceed to the checkout, before you are prompted to complete your

billing and shipping address, your browser will go into secure mode. Data

relating to your order and your personal and payment card details will all pass to

our server in an encrypted format. As soon as you have finished ordering you

will exit secure mode. As an additional protection for you, our system is

designed so that you cannot place an order until you are safely within secure


9.3 We recommend that you do not communicate your payment card details to

anyone, including us, by email. We cannot be responsible for any losses you

may incur in transmitting information to us by internet link or by email. Any such

loss shall be entirely your responsibility.

9.4 If you have any additional queries about security, please contact us.

10. Our liability

10.1 We will not be liable to you where performance of any of our obligations is

prevented or restricted by any circumstance or cause beyond our reasonable


10.2 You are responsible for the use you make of the Service(s) you order. To the

extent not prohibited by law, we accept no liability for any loss or damage which

is not reasonably foreseeable or for any business loss (which includes loss of

profits, contracts, goodwill, business interruption, loss of business or opportunity

and other similar losses).

10.3 We accept liability for death or personal injury caused by our negligence and

responsibility for fraudulent misrepresentation and any other liability that cannot,

under English law, be excluded.

10.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory

legal rights.

11. Personal Data

11.1 We will only use your personal information in accordance with our Privacy &

Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it

includes important terms which apply to you.

12. General

12.1 Failure by us to enforce a right does not result in waiver of such right. You may

not assign or transfer your rights under these Trading Terms.

12.2 If any part of these Trading Terms is found to be unenforceable as a matter of

law, all other parts of these Trading Terms shall be unaffected and shall remain

in force.

12.3 You and we agree that English law applies to these Trading Terms and that any

dispute between us arising out of or in connection with these Trading Terms will

only be dealt with by the English courts, unless you are resident in another part

of the United Kingdom, in which case the applicable law of that part of the

United Kingdom will apply and any dispute will be brought before the courts

there. We are required by law to inform you that purchases can be concluded in

English only and that no public filing requirements apply.

12.4 A person who is not a party to this agreement shall not have any rights under the

Contracts (Rights of Third Parties) Act 1999 to enforce any term of this

agreement. 29/04/2018, 23>04

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12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do

not insist immediately that you do anything you are required to do under these

Trading Terms, or if we delay in taking steps against you in respect of your

breaking this agreement, that will not mean that you do not have to do those

things and it will not prevent us taking steps against you at a later date. For

example, if you miss a payment and we do not chase you but we continue to

provide the Services, we can still require you to make the payment at a later


13. How to contact us

13.1 Please feel free to contact us using the details set out on our Site. 29/04/2018, 23>04

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