The Terms of Use, Privacy & Cookie Policy and Trading Terms (if applicable) set out the
basis on which you use the Site.
Terms of Use
1. Introduction
1.1 This website (“our Site”) promotes the business referred to on it. In these
conditions, the business will be referred to as ‘we’ and/or ’our’.
1.2 Use of our Site is on the following terms (the “Terms of Use”). If you do not agree
to these Terms of Use, please stop using our Site immediately. By accessing
and using our Site you are indicating your acceptance to be bound by these
Terms of Use. They are a legal agreement between you and us and can only be
amended with our consent. They should be read in conjunction with any details
provided on our Site about how our Site operates and the services which are
available, including our Privacy & Cookie Policy and Trading Terms (if
applicable).
1.3 We reserve the right to change these Terms of Use from time to time without
prior notice by changing them on our Site.
2. Accessing our Site
2.1 We cannot guarantee that our Site will operate continuously or without
interruptions or be error-free. You must not attempt to interfere with the proper
working of our Site and, in particular, you must not attempt to circumvent
security, tamper with, hack into, or otherwise disrupt our Site or any computer
system, server, router or any other internet-connected device.
2.2 You are responsible for ensuring that your computer system meets all relevant
technical specifications necessary to use our Site and is compatible with our
Site. You also understand that we cannot and do not guarantee or warrant that
any content on our Site will be free from infection, viruses and/ or other code
that has contaminating or destructive properties. You are responsible for
implementing sufficient procedures and virus checks (including anti-virus and
other security checks) to satisfy your particular requirements for the safety and
reliability of data input and output.
2.3 From time to time, we may restrict access to certain features or parts of our Site,
or our entire Site, to users who have registered with us. If you choose, or you
are provided with, a user identification code, password or any other piece of
information as part of our security procedures, you must treat such information
as confidential, and you must not disclose it to any third party. We have the right
to disable any user identification code or password, whether chosen by you or
allocated by us, at any time, if in our opinion you have failed to comply with any
of the provisions of these Terms of Use.
2.4 We reserve the right, in our discretion, to withdraw, suspend or modify our Site or
certain features or parts of our Site with or without notice to you, where we have
reason to do so. There may also be times when our Site or certain features or
parts of our Site become unavailable, whether on a scheduled or unscheduled
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basis. You agree that we will not be liable to you or to any third party for any
withdrawal, modification, unavailability, suspension or discontinuance of our Site
or any service available on or through our Site.
3. Using our Site
3.1 You must use our Site and the information available from our Site responsibly. No
such information may be used for or in connection with any unlawful, immoral or
anti-social purpose, or in a manner which is or may be damaging to our name or
reputation.
3.2 You cannot use our Site:
a. for any unlawful purpose;
b. to send spam;
c. to harm, threaten, abuse or harass another person, or in a way that
invades someone’s privacy or is (in our reasonable opinion) offensive or
is unacceptable or damaging to us, our customers or suppliers;
d. to create, check, confirm, update or amend your own or someone else’s
databases, records, directories, customer lists, mailing or prospecting
lists;
e. to tamper with, update or change any part of our Site;
f. in a way that affects how it is run;
g. in a way that imposes an unreasonable or disproportionably large
burden on us or our suppliers’ communications and technical systems
as determined by us; or
h. using any automated means to monitor or copy our Site or its content, or
to interfere with or attempt to interfere with how our Site works.
4. Intellectual property rights
4.1 All content on our Site including but not limited to text, software, photographs and
graphics is protected by copyright. We, or our licensors, own copyright and/or
database rights in the selection, coordination, arrangement and enhancement of
such content, as well as in the original content. Except as expressly set out in
these Terms of Use, nothing in these Terms of Use shall give you any rights in
respect of any intellectual property owned by us or our licensors. You shall not
assert or attempt to obtain any such rights and you shall not use, copy,
reproduce, modify, publish, transmit, participate in the transfer or sale of, create
derivative works from, or in any way exploit, our name, trade marks, logos or
other proprietary marks, or any of the content of our Site, in whole or in part,
except as provided in these Terms of Use.
5. If you provide content for our Site
5.1 If you provide any material to our Site (for example, by providing ratings and
reviews, comments, articles or uploading any other content in any format
(including video) (each “User Content”) you agree to grant us permission,
irrevocably and free of charge, to use the User Content (including adapting it for
operational or editorial reasons) in any media worldwide, for our own marketing,
research and promotional activities and our internal business purposes which
may include providing the User Content to selected third party partners, service
providers, social media and networking sites.
5.2 You own your User Content at all times, and you continue to have the right to use
it in any way you choose.
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5.3 By providing any User Content to our Site you confirm that such User Content:
a. is your own original work or you are authorised to provide it to our Site
and that you have the right to give us permission to use it for the
purposes set out in these Terms of Use;
b. will not contain or promote anything illegal, harmful, misleading, abusive,
defamatory (that is, it does not damage someone’s good reputation) or
anything else that might cause widespread offence or bring us or our
business partners into disrepute;
c. does not take away or affect any other person’s privacy rights, contract
rights or any other rights;
d. does not contain any virus or other code that may damage, interfere with
or otherwise adversely affect the operation of our Site;
e. will, if used to promote your own business or services, clearly and openly
state your association with the particular business expressly; and
f. will not contain any form of mass-mailing or spam.
5.4 If you do not want to grant us the permissions set out above, please do not
provide any material to our Site.
5.5 We have no obligation to publish your User Content on our Site and we retain the
right to remove any User Content at any time and for any reason.
5.6 We do not edit, pre-vet or review any User Content displayed on our Site. If you
believe that any User Content does not comply with the requirements set out in
this paragraph, please notify us immediately. We will then review the User
Content and, where we deem it appropriate, remove it within a reasonable time.
6. Our liability
6.1 Although we hope our Site will be of interest to users, we accept no liability and
offer no warranties or conditions in relation to our Site or its content, to the fullest
extent such liability can be excluded by law.
6.2 There is no limit to what we and the people who provide our services will be
liable for if someone dies or is injured because of our negligence or because we
have committed fraud.
6.3 Under no circumstances will we, the owner or operator of our Site, or any
other organisation involved in creating, producing, maintaining or distributing our
Site be liable, whether in contract, tort (including negligence), breach of a
statutory duty, even if foreseeable, for any loss of:
a. profits, sales, business, or revenue;
b. business interruption;
c. anticipated savings;
d. business opportunity, goodwill or reputation;
e. use of, or corruption to information; or
f. information.
6.4 If we do not keep to these conditions, then we will only be liable for losses you
have suffered as a direct result. We are not liable to you for any other losses
whether such losses are because we have not kept to our obligations or
contract, because of something we have done or not done in negligence, due to
defamatory statements or liability for a product or otherwise as a result of:
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a. use of, or inability to use, our Site;
b. use of or reliance on any content displayed on our Site; any mistake,
fault, failure to do something, missing information, or virus on our Site or
if it does not work properly because of incidents outside of our control
such as (but not limited to) interruptions to communication and networks
and circumstances beyond our control;
c. theft, destruction of information or someone getting access to our
records, programs or services without our permission; or
d. goods, products, services or information received through or advertised
on any website which we link to from our Site.
7. General
7.1 Where our Site contains links to other websites and resources provided by third
parties, these links are provided for your information only. We have no control
over the contents of those websites or resources.
7.2 Any formal legal notices should be sent to us using the details set out on our
Site.
7.3 Failure by us to enforce a right does not result in waiver of such right. You may
not assign or transfer your rights under these Terms of Use.
7.4 If any part of these Terms of Use is found to be unenforceable as a matter of law,
all other parts of these Terms of Use shall be unaffected and shall remain in
force.
8. Governing Law and Jurisdiction
8.1 These conditions make up the whole agreement between you and us in how you
use our Site. If a court decides that a condition is not valid, the rest of the
conditions will still apply.
8.2. The laws of England and Wales apply to your use of our Site and these
conditions. We control our Site from within the United Kingdom. However, you
can get access to our Site from other places around the world. Although, these
places may have different laws from the laws of England and Wales, by using
our Site you agree that the laws of England and Wales will apply to everything
relating to you using our Site and you agree to keep to these laws. We have the
right to take you to court in the country you live in.
9. How to contact us
9.1 If you experience problems with our Site or would like to comment on it, please
feel free to contact us by using the details set out on our Site.
Privacy & Cookie Policy
1. Introduction
1.1 We are committed to protecting and respecting your privacy.
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1.2 This Privacy & Cookie Policy (together with our Terms of Use and Trading Terms
(if applicable)) sets out the basis on which any personal data we collect from
you, or that you provide to us, will be processed by us. Please read the following
carefully to understand our views and practices regarding your personal data
and how we will treat it.
1.3 For the purpose of European Union Data Protection legislation, we (as defined
and detailed in our Site) are the data controller.
2. Information we may collect from you
2.1 We may collect and process the following data about you:
2.1.1 details of transactions you carry out through our Site and the fulfilment
of your orders;
2.1.2 information that you provide by filling in forms on our Site, including but
not limited to, information provided at the time of registering to use our
Site, subscribing to any service, posting material or requesting further
services. We may also ask you for information when you enter a
competition or promotion sponsored by us;
2.1.3 information from surveys that we use for research purposes, if you
choose to respond to them;
2.1.4 communications you send to us, for example to report a problem with or
submit a comment regarding our Site; and
2.1.5 details of your visits to our Site, including, but not limited to, traffic data,
location data, weblogs and other communication data, whether this is
required for our own billing purposes or otherwise and the resources
that you access.
3. IP addresses and cookies
3.1 We may collect information about your computer, including, where available your
IP address, operating system and browser type, for system administration. This
is statistical data about our users’ browsing actions and patterns, and does not
identify any individual.
3.2 For the same reason, we may obtain information about your general internet
usage by using a cookie file which is stored on the hard drive of your computer.
Cookies contain information that is transferred to your computer’s hard drive.
They help us to improve our Site and to deliver a better and more personalised
service. They enable us to:
3.2.1 estimate our audience size and usage pattern;
3.2.2 store information about your preferences, and so allow us to customise
our Site according to your individual interests;
3.2.3 speed up your searches; and
3.2.4 recognise you when you return to our Site.
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3.3 You may refuse to accept cookies by activating the setting on your browser
which allows you to refuse the setting of cookies. However, if you select this
setting, you may be unable to access certain parts of our Site. Unless you have
adjusted your browser setting so that it will refuse cookies, our system will issue
cookies when you use our Site. The “Help” menu of the toolbar on most
browsers will tell you how to prevent your browser from accepting new cookies,
how to have the browser notify you when you receive a new cookie, or how to
disable cookies altogether. For more information about cookies and how to stop
cookies being installed or how to delete existing cookies from your hard drive
visit the following website: http://www.allaboutcookies.org.
4. What cookies are used on our Site
4.1 The cookies we and our business partners use on our Site are broadly grouped
into the following categories:
Essential – Some of the cookies on our Site are essential for us to be able to
provide you with a service you have requested. An example of this could be a
cookie used to enable you to log into your account on our Site or which allows
communication between your browser and our Site. Our cookie preference
cookie described in the section “How can I reject or opt out of receiving
cookies?” is also an essential cookie. You may not be able to use our Site
without these cookies.
Analytics – We use analytics cookies to helps us understand how users
engage with our Site. An example is counting the number of different people
coming to our Site or using a particular feature, rather than the total number of
times the site or feature is used. Without this cookie, if you visited our Site once
each week for three weeks we would count you as three separate users. We
would find it difficult to analyse how well our Site was performing and improve it
without these cookies.
User Cookies – We use cookies to improve your experience by remembering
your preferences so we know how you like to use our Site. Examples of this
would be remembering you so that you are served with the same content or to
remember you when you come back to our Site.
Social Sharing – We use third party cookies to allow you to share content
directly on the social networking/sharing sites like Facebook, Twitter or Google+.
Examples would be if you wanted to “like” or “tweet” about us or our products or
services. Please see our “Third Party Cookies” section below for more details.
Interest-Based Advertising – You will have noticed that when you visit
websites you will be shown adverts for products and services you may wish to
buy. The money made by website owners for showing third party adverts on
their websites often pays for the cost of running the website and therefore
usually allows you to use the website without having to pay a registration or
usage fee. To try and ensure that the adverts you see are relevant to you third
party cookies may be used to collect information about the types of things that
interest you, for example websites you visit and the geography that you are
based in. Having these cookies does not increase the number of adverts you
will be shown, but simply makes the adverts you see more relevant. Please see
our “Third Party Cookies” section below for more details.
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5. Third party cookies
5.1 Some of the cookies described in the “What Cookies are used on our Site”
section above are stored on your machine by third parties when you use our
Site. Third parties may also read cookies on your browser to collect information
or to serve content or advertisements to you. We have no control over these
cookies or how the third parties use them. They are used to allow that third party
to provide a service to us, for example analytics. For more information on these
cookies and how to disable them, please see:
5.1.1 Internet Advertising Bureau website at
http://www.youronlinechoices.com/ where you will be able to opt-out of
receiving Interest-Based Advertising cookies from some of the third
parties listed below; and/or
5.1.2 If you want to know more about how cookies work and how to manage
or delete them, visit the World Wide Web Consortium’s website:
http://www.w3.org/Security/Faq/wwwsf2.html#CLT-Q10.
6. Where we store your personal data
6.1 When we use your information as described in this Privacy & Cookie Policy, this
may occasionally involve sending your information around the world (and in
particular where you are located within the European Economic Area (EEA), this
includes sending it outside the EEA). By providing us with your personal
information, you agree that we may transfer, store and process your information
in this manner.
6.2 Unfortunately, the transmission of information via the internet is not completely
secure. Although we employ security measures designed to protect your
personal data, we cannot guarantee the security of your data transmitted to our
Site; any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security features to try to prevent
unauthorised access.
7. How we process and store your information
7.1 The data that we collect from you is processed by staff who work either for us or
for one of our service providers. Such staff may be engaged in, among other
things, the fulfilment of your order, the processing of your payment details and
the provision of support services.
7.2 Your data may be transferred to, and stored at, a destination outside the
European Economic Area (EEA). It may also be processed by staff operating
outside the EEA. By submitting your personal data, you agree to this transfer,
storing and/or processing. We will take all steps reasonably necessary to ensure
that your data is treated securely and in accordance with this Privacy & Cookie
Policy.
7.3 All information you provide to us is stored on our secure servers. Any payment
transactions will be encrypted. Where we have given you (or where you have
chosen) a password which enables you to access certain features or parts of
our Site, you are responsible for keeping this password confidential. We ask you
not to share a password with anyone.
7.4 Unfortunately, the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
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guarantee the security of your data transmitted to our Site; any transmission is
at your own risk. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised access.
Remember to close your browser when you have finished your user session.
This will help to ensure that others do not access your personal information if
you share your computer or use a computer in a public places such as a library
or internet café.
8. Uses made of the information
8.1 We use information held about you in the following ways:
8.1.1 to carry out our obligations arising from any contracts entered into
between you and us, for example to fulfil your orders;
8.1.2 to provide you with information, products or services that you request
from us or which we feel may interest you, where you have indicated
that you wish to be contacted for such purposes by post, email, SMS,
telephone or other means of electronic communication;
8.1.3 to ensure that content from our Site is presented in the most effective
manner for you and for your computer;
8.1.4 to allow you to participate in interactive features of our service, when
you choose to do so; and
8.1.5 to notify you about changes to our service.
8.2 We may also use your data, or permit selected third parties to use your data, to
provide you with information about third party goods and services which may
be of interest to you and we or they may contact you about these, where you
have indicated that you wish to be contacted for such purposes by post, email,
SMS, telephone or other means of electronic communication.
8.3 If you do not want us to use your data for direct marketing purposes, or to pass
your details on to third parties for marketing purposes, please check or uncheck
(as directed) the relevant box situated on the form on which we collect
your data.
9. Disclosure of your information
9.1 We may disclose your personal information to any affiliated company within our
group.
9.2 We may disclose your personal information to third parties:
9.2.1 in the event that we sell or buy any business, assets or shares, in which
case we may
disclose your personal data to the prospective seller or buyer of such
business, assets;
9.2.2 if we or substantially all of our assets are acquired by a third party, in
which case personal data held by us about our customers will be one of
the transferred assets; or
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9.2.3 if we are under a duty to disclose or share your personal data in order to
comply with any legal obligation, or in order to enforce or apply our
terms and conditions; or to protect our rights, property, or safety, or
those of our customers or others. This includes exchanging information
with other companies and organisations for the purposes of fraud
protection and credit risk reduction.
10. Your rights
10.1 You have the right to ask us not to process your personal data for marketing
purposes. We will usually inform you (before collecting your data) if we intend to
use your data for such purposes. You can exercise your right to prevent such
processing by checking or un-checking (as directed) certain boxes on the forms
we use to collect your data or by following the unsubscribe link on any
marketing emails we send you. You can also exercise the right at any time by
contacting us using the details set out on our Site.
11. Access to your information
11.1 The Data Protection Act 1998 gives you the right to access information held
about you. Your right of access can be exercised in accordance with that Act.
Any access request may be subject to a fee not exceeding £10 to meet our
costs in providing you with details of the information we hold about you.
12. Changes to this Privacy & Cookie Policy
12.1 We may update this Privacy & Cookie Policy from time to time so you may want
to check it each time you give us personal information or look at or change your
personal details on our Site.
13. How to contact us
13.1 If you have any questions, comments or requests regarding this Privacy &
Cookie Policy, please feel free to contact us by using the details set out on our
Site.
Trading Terms
(applicable only if the Site can be used to purchase goods or services)
1. Introduction
1.1 The terms contained in this document (Trading Terms) apply to all transactions
for the purchase of products and services (each a “Service” or, two or more, the
“Services”) from the Site. By ordering any Services from our Site you are
indicating your acceptance to be bound by these Trading Terms. They form a
legal agreement between you and us and can only be amended with our
consent. You can print a copy of these Trading Terms by selecting the print
option from the “File” menu of your browser.
1.2 In the event that the Site contains separate terms of trading linked to via the Site
homepage, in the case of conflict between those terms of trading and these
Trading Terms the terms of trading shall prevail over these Trading Terms.
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1.3 We reserve the right to change these Trading Terms from time to time without
prior notice to you, provided that any such change will not affect any purchases
you have made before the change is implemented.
2. Ordering
2.1 You may place an order to purchase a Service advertised for sale on our Site by
following the onscreen prompts after clicking on the item you are interested in.
You will have an opportunity to check and correct any input errors in your order
up until the point at which you submit your order by clicking the “Place Order”
button on the checkout page.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to
accept your order for any reason and will not be liable to you or to anyone else
in those circumstances.
2.3 After submitting an order to us, you will be sent an order acknowledgement email
with your order reference and details of the products you have ordered.
Acceptance of your order and the formation of the contract between us will take
place when we send you an email confirming that the products you have
ordered are being dispatched to you, unless we have notified you that we do not
accept your order or you have already cancelled it in accordance with the
provisions below (see Cancellations and Returns).
2.4 If your order includes Service(s) which are not available from stock, we will
contact you by email or by telephone to ask you how you wish to proceed. You
will have the option to wait until the Service(s) are available from stock, or
cancel your order.
3. Prices and payment
3.1 The prices of Services advertised for sale on our Site are as set out on our Site.
All prices are in pounds (£) sterling, exclusive of VAT, and shipping charges.
Shipping charges will be added to the total amount due once you have selected
a shipping service from the available option as set out in Shipping Information.
3.2 Prices may change at any time prior to (but not after) acceptance of your order.
3.3 We cannot accept your order until you have paid for it in full.
3.4 In the unlikely event that the price of an item has been incorrectly advertised on
our Site, we will contact you by email or telephone to ask whether you wish to
proceed with the order at the correct price. If you are not happy to proceed, or
we are unable to obtain your instructions, we will cancel the order. Unless we
have already confirmed dispatch of your order, we will not be obliged to supply
Services at the incorrect price.
4. Delivery/ Shipping
4.1 Subject to availability, we will use all reasonable endeavours to deliver the
Services you have ordered as soon as possible after your order is accepted by
us.
4.2 We will deliver directly to the address specified in your order.
4.3 The precise timing of a delivery cannot be specified. Certain deliveries may
require a signature to confirm receipt.
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4.4 Once delivered, the Services ordered will become your property and your
responsibility and, except in relation to Services that are damaged or faulty
when delivered or have been incorrectly delivered, we will not accept any
liability for their loss, damage or destruction after they have been delivered.
5. Cancellations and returns
5.1 Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel
your order (or any part of it) without giving any reason within fourteen (14) days.
The cancellation period will expire fourteen (14) days from the day on which you
acquire, or a third party other than the carrier and indicated by you acquires,
physical possession of the goods. To exercise the right to cancel, you must
notify us, giving us your full name, address and order reference (if any) or,
alternatively, by returning the Services, in accordance with the provisions below
(see Clause 5.4).
5.2 To meet the cancellation deadline, it is sufficient for you to send your
communication concerning your exercise of the right to cancel before the
cancellation period has expired.
5.3 If you cancel this contract, we will reimburse to you all payments received from
you, including the cost of delivery/ shipping (except for the supplementary costs
arising if you chose a type of delivery/ shipping other than the least expensive
type of standard delivery/ shipping offered by us). We will make the
reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will
not incur any fees as a result of the reimbursement. We may withhold the
reimbursement until we have received the goods back or you have supplied
evidence of having sent back the goods, whichever is the earliest. Alternatively,
you may ask us to substitute a Service, rather than provide you with a refund,
but we can only do that if the Service you wish to substitute is of equivalent
value to the order you are cancelling.
5.4 You may not cancel your order if:
i. you have taken any audio and/or visual recordings or computer
software out of the sealed packaging in which they were
delivered to you;
ii. the Services consist of perishable items, or have been sealed for
health protection or hygiene purposes, once these have been
unsealed after you receive them;
iii. the Services have been customised or made to your own
specifications;
iv. any Services you have started to download or stream; or
v. any Services which become mixed inseparably with other items after
their delivery,
unless such Services were damaged or faulty when delivered to you or have
been incorrectly delivered.
5.5 All such Services should be returned within fourteen (14) days of you cancelling
your order and, in any event, no later than twenty-eight (28) days after the
Service(s) have been delivered to you, in accordance with the following process:
a. pack the returns parcel securely, ensuring you include the returns
note that will have been included in the package in which your
order was delivered, and attach the returns address label that
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will also have been included; and
b. return the parcel to us, we suggest, either by courier or by recorded
delivery mail or other form of certified mail. We advise that you
take out enough postal insurance to cover the value of the
contents.
5.6 Our policy on cancellations and returns does not affect your statutory legal rights.
6. Faulty Services
6.1 If any Service you purchase is damaged or faulty when delivered to you we may
offer a repair, exchange or refund as appropriate, in accordance with your legal
rights. If you believe a Service is faulty, you should notify us to arrange for the
return of the Service(s).
6.2 Our policy on faulty Services does not affect your statutory legal rights.
7. Service Information
7.1 We have taken reasonable steps to display as accurately as possible the colours
and other detailing of our Services in the images that appear on our Site.
However, as the actual colours and detailing you see onscreen will depend on
your monitor, we cannot guarantee that your monitor’s display of any colour or
other detailing will exactly reflect the colour or detailing of the Service(s) upon
delivery.
7.2 From time to time, our stores may run special or local promotions which may not
be available online, or we may offer special promotions online that are not
available in our stores. Please note that, unless expressly stated on our Site,
purchases made online do not qualify for points under any loyalty card scheme
or discounts under any discount card scheme which we may operate in our
stores.
7.3 Any information on our Site regarding sizing of Services is included as a guide
only. If you are in any doubt as to the size of any Service you require, we
recommend that you contact us prior to placing an order.
8. Orders for delivery outside the United Kingdom
8.1 If you choose to access our Site from outside the United Kingdom, you are
responsible for complying with local laws, if and to the extent that they are
applicable. We do not represent or warrant that any Service(s) on our Site is
appropriate for use or available in locations outside of the United Kingdom, or
that it complies with any legal or regulatory requirements of such other locations.
8.2 Please contact us before ordering Services for delivery outside the United
Kingdom. We may refuse to accept your order should you not contact us before
ordering. Subject to us agreeing to and being able to deliver the Services
outside the United Kingdom, as they may be subject to import duties and taxes.
You will be responsible for these. We have no control over such charges and
cannot advise you as to what they may be, although your local customs office
may be able to assist. For deliveries outside the United Kingdom, you will be
regarded as the importer and it is your responsibility to comply with all laws and
regulations of the country in which the Services are to be delivered. Crossborder
deliveries may be subject to opening and inspection by customs
authorities.
9. Security
9.1 We understand that you may have concerns about security on the internet. Our
Site uses a secure server in our online ordering process to protect your personal
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information.
9.2 When you proceed to the checkout, before you are prompted to complete your
billing and shipping address, your browser will go into secure mode. Data
relating to your order and your personal and payment card details will all pass to
our server in an encrypted format. As soon as you have finished ordering you
will exit secure mode. As an additional protection for you, our system is
designed so that you cannot place an order until you are safely within secure
mode.
9.3 We recommend that you do not communicate your payment card details to
anyone, including us, by email. We cannot be responsible for any losses you
may incur in transmitting information to us by internet link or by email. Any such
loss shall be entirely your responsibility.
9.4 If you have any additional queries about security, please contact us.
10. Our liability
10.1 We will not be liable to you where performance of any of our obligations is
prevented or restricted by any circumstance or cause beyond our reasonable
control.
10.2 You are responsible for the use you make of the Service(s) you order. To the
extent not prohibited by law, we accept no liability for any loss or damage which
is not reasonably foreseeable or for any business loss (which includes loss of
profits, contracts, goodwill, business interruption, loss of business or opportunity
and other similar losses).
10.3 We accept liability for death or personal injury caused by our negligence and
responsibility for fraudulent misrepresentation and any other liability that cannot,
under English law, be excluded.
10.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory
legal rights.
11. Personal Data
11.1 We will only use your personal information in accordance with our Privacy &
Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it
includes important terms which apply to you.
12. General
12.1 Failure by us to enforce a right does not result in waiver of such right. You may
not assign or transfer your rights under these Trading Terms.
12.2 If any part of these Trading Terms is found to be unenforceable as a matter of
law, all other parts of these Trading Terms shall be unaffected and shall remain
in force.
12.3 You and we agree that English law applies to these Trading Terms and that any
dispute between us arising out of or in connection with these Trading Terms will
only be dealt with by the English courts, unless you are resident in another part
of the United Kingdom, in which case the applicable law of that part of the
United Kingdom will apply and any dispute will be brought before the courts
there. We are required by law to inform you that purchases can be concluded in
English only and that no public filing requirements apply.
12.4 A person who is not a party to this agreement shall not have any rights under the
Contracts (Rights of Third Parties) Act 1999 to enforce any term of this
agreement.
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12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do
not insist immediately that you do anything you are required to do under these
Trading Terms, or if we delay in taking steps against you in respect of your
breaking this agreement, that will not mean that you do not have to do those
things and it will not prevent us taking steps against you at a later date. For
example, if you miss a payment and we do not chase you but we continue to
provide the Services, we can still require you to make the payment at a later
date.
13. How to contact us
13.1 Please feel free to contact us using the details set out on our Site.
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